As more governments worldwide tighten travel and work restrictions to combat COVID-19, many companies and public agencies have implemented work-from-home arrangements for their employees. Accordingly, regulated organizations still have to instigate their records request response even if their employees have a work-at-home setup.
However, various businesses and public companies, who were struggling to implement their records request response even before the pandemic, have had their compliance risks increased as they do not have a strategy that can ensure regulatory compliance throughout the crisis.
Companies forced to adapt a work-from-home policy can ensure business continuity during the crisis by implementing critical compliance and oversight activities through communications monitoring. Hence, businesses provide their employees with communication tools and platforms where they can communicate with their clients and colleagues easily.
The utilization of compliance tools, such as mobile archiving solutions, can help monitor phone calls, record voice calls, and capture WhatsApp chats from employees’ devices. These records can be an asset to protect the organization during a disaster; additionally, it can give regulators an insight into what actions the employees have been conducting throughout their work-at-home setup.
Moreover, regulators require businesses and government agencies to comply with records keeping laws to provide transparency on how they conduct their businesses even during the pandemic. Hence, companies should create a strategy on how to have efficient records request responses.
Additionally, they must use a secured messaging app, such as WhatsApp, which can send and receive messages, make calls, and attach essential business files in individual or group chats. Through communication tools and platforms, employees can effectively reach their colleagues and clients, and keep their communication records for regulatory compliance even during the coronavirus pandemic. This infographic of Telemessage discusses work from home policies implemented by businesses and public agencies amid the crisis.