How to Leverage CRM Software in Your Accounting Practice

2 minutes, 30 seconds Read

Every well-meaning CPA firm will always look for ways to enhance the growth of its accounting practice. You’ll want a system that can help you improve the efficiency of your accounting practice and build better relationships with clients. In your quest for a better accounting practice, you would have tried many things without results.

Well, don’t be discouraged. Here’s one more thing I’d like you to try, and I’m sure it’ll add immediate value to your accounting efforts. Try implementing customer relationship management (CRM) software into your system.

By leveraging CRM software in your accounting practice, you’ll be able to improve efficiency and enhance customer relationships. It’ll help your firm track key clients and prospect data. You’ll be able to focus more on marketing programs, address emerging trends, and drive new service offerings.

If CRM is appropriately implemented, it can add significant value to your firm’s marketing efforts. But unfortunately, many CPA firms don’t know how leveraging CRM software to improve the effectiveness of their accounting practice.

Here’s how to properly leverage CRM software in your accounting practice.

  1. Personalized Marketing Communications

When CPA firms send a newsletter, they do so with broad content addressing a variety of businesses.  But with the information you collected from your clients through CRM, you can send personalized marketing communications that directly address their needs.

This will enable you to send a more focused newsletter with in-depth information rather than a marketing campaign with irrelevant information. CRM can give enough client data that’ll allow you to send targeted marketing campaigns.

  1. Cross Selling

Cross-selling is an effective strategy for accounting practice growth, but many CPA firms struggle to implement it due to a lack of detailed information. However, with an organized CRM, you can find new opportunities using your client base. You’ll be able to track information through CRM and use it to help develop your accounting practice.

  1. New Service Offerings

CRM software gives you the opportunity to introduce new services into your accounting practice. With the correct data, you’ll be able to identify business trends that impact your clients. This will enable you to be proactive in providing services to the client beyond the usual accounting and tax compliance work. It allows offering value-added services that deal with their daily operational business issues.

  1. Enhanced Client Satisfaction

CRM enables you to be proactive in addressing clients’ needs. And when you’re proactive in solving clients’ needs, you’ll be able to beat their expectations, and their overall satisfaction will increase. This, as a result, will make your clients trust and remain loyal to you. It’ll lead to additional work and more referrals.

There are many CRM software out there. But to effectively leverage CRM software for your accounting practice, it is vital to choose the one that best addresses your firm’s business needs. You also have to consider your budget and then select the one that has corresponding features.


David Cohen

Rachel Cohen: Rachel is a sustainability consultant who blogs about corporate social responsibility and sustainable business practices.

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